Effective Date: August 11, 2026
At Biohacker Labz, we take product quality and order accuracy seriously. Please review this policy before completing your purchase.
Due to the sensitive nature of research products and our inability to verify storage, handling, contamination, or chain-of-custody conditions after delivery, all sales of peptides, compounds, vials, and other research materials are final.
We do not accept returns or exchanges for:
This policy does not limit any rights that cannot legally be waived.
To request a cancellation, contact us at [SUPPORT EMAIL] as soon as possible and include your order number.
Orders may be canceled only if they have not entered processing or been shipped. We cannot guarantee that a cancellation request will be approved.
Once an order has entered processing or has shipped, it cannot be canceled or changed.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours of the recorded delivery time.
Your message must include:
Do not discard the product or packaging while your claim is being reviewed. Failure to provide the requested information may prevent us from verifying or approving the claim.
After reviewing an eligible claim, Biohacker Labz may provide a replacement, store credit, or refund at our discretion, subject to applicable law and product availability.
Inspect your shipment promptly after delivery. Damage to the outer shipping package does not automatically qualify an order for a refund if the product inside remains undamaged.
If the product itself is damaged, preserve all packaging and contact us within 48 hours. We may require additional photographs or information to complete a carrier claim.
If an item is missing from your package, contact [SUPPORT EMAIL] within 48 hours of delivery. Include your order number, photographs of everything received, the packaging, and the shipping label.
Approved missing-item claims may qualify for shipment of the missing item, store credit, or a refund for that item.
If tracking does not show your package as delivered and it remains in transit beyond the carrier’s expected delivery window, contact the carrier first and then notify us.
If an order is confirmed lost by the carrier, Biohacker Labz will review the circumstances and may offer a replacement or refund.
We are not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer.
If tracking shows that an order was delivered but you cannot locate it:
Biohacker Labz will assist with available tracking information and carrier claims when reasonably possible. A delivered tracking status does not automatically qualify an order for a refund or replacement.
Orders that are refused, unclaimed, undeliverable, or returned because of an incorrect or incomplete address may not qualify for a refund.
If reshipment is approved, the customer may be responsible for additional shipping charges. Original shipping charges are nonrefundable unless the return resulted from an error by Biohacker Labz.
Do not send any product back without written authorization. Unauthorized returns will not be accepted or refunded.
If we authorize a return, we will provide instructions and the applicable return address. The item must be returned in its original, unopened, unused, and unaltered condition with its original packaging.
Authorization of a return does not guarantee a refund. Returned items remain subject to inspection.
Approved refunds will be issued to the original payment method whenever reasonably possible. If the original method cannot accept a refund, we may contact you regarding an alternative method.
Please allow [5–10 business days] after approval for us to process the refund. Additional processing time may be required by your bank or payment provider.
Original shipping charges are nonrefundable unless the order was incorrect, damaged, defective, or canceled because Biohacker Labz could not fulfill it.
Approved refunds for Venmo or Zelle purchases will be sent only after the original payment and order details have been verified.
Never send additional money to receive a refund. Biohacker Labz will not request payment, gift cards, passwords, security codes, or login information to process a refund.
If we cannot ship an order within the promised timeframe, we will provide notice and any cancellation or refund options required by applicable law.
If Biohacker Labz cancels an order because an item is unavailable or cannot be fulfilled, the amount paid for the canceled item or order will be refunded.
Please contact [SUPPORT EMAIL] before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.
Nothing in this policy prevents a customer from exercising lawful rights through a bank, payment provider, or consumer-protection agency.
Questions or claims concerning returns, replacements, or refunds may be directed to:
Biohacker Labz
Email: [SUPPORT EMAIL]
Website: [WEBSITE URL]
Business hours: [BUSINESS HOURS]
Please include your order number in all communications.