Effective Date: August 11, 2026
Thank you for choosing Biohacker Labz. This policy explains our shipping procedures, delivery expectations, and accepted payment methods.
We currently ship to eligible addresses within the United States. We do not currently offer international shipping.
We reserve the right to restrict shipping to certain states, territories, addresses, or jurisdictions when necessary for legal, safety, or carrier-related reasons.
Orders are generally processed within [1–3 business days] after payment has been received and confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may be extended because of high order volume, payment verification, inventory availability, severe weather, holidays, or other circumstances outside our reasonable control.
Available shipping methods and their costs will be displayed during checkout. Shipping charges are based on the selected service, destination, package size, and order weight.
Free shipping promotions, when offered, may be subject to minimum-purchase requirements or other restrictions.
Estimated delivery times begin after an order has been processed and transferred to the shipping carrier. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
When tracking is available, the tracking information will be sent to the email address provided with the order.
Customers are responsible for submitting a complete and accurate shipping address. Please review your address carefully before completing your order.
Contact us immediately at [SUPPORT EMAIL] if an address needs to be corrected. We cannot guarantee that changes can be made after an order enters processing or ships.
Customers may be responsible for additional shipping costs when an order is returned because of an incorrect address, incomplete address, refused delivery, or unsuccessful delivery attempt.
If tracking shows that a package remains in transit beyond the carrier’s expected delivery window, contact the shipping carrier first and then notify us at [SUPPORT EMAIL].
If tracking shows the package as delivered but you cannot locate it:
We will assist with available carrier information and claims when reasonably possible. Replacement or refund eligibility will be determined after reviewing the circumstances and does not apply to packages lost because an incorrect address was submitted.
Inspect your package promptly after delivery. If an item arrives damaged or you receive the wrong item, contact [SUPPORT EMAIL] within [48 hours] of delivery.
Include:
Keep all packaging and affected items until we complete our review. Approved claims may qualify for a replacement, store credit, or refund, depending on the circumstances and product availability.
Return, replacement, cancellation, and refund eligibility is governed by our separate Refund and Return Policy.
Do not return an item without receiving authorization and return instructions from Biohacker Labz. Unauthorized returns may not be accepted.
We currently accept the payment methods displayed during checkout, which may include Venmo, Zelle, and other available payment services.
An order is not considered paid until the full cart total has been received and verified. Orders will not be processed or shipped while payment is incomplete or pending.
Send your full cart total to @Pancho-Ibarra on Venmo.
In the payment note, include only your order number. Do not include product names, research details, or any additional information.
Send your full cart total to [ZELLE EMAIL ADDRESS OR PHONE NUMBER].
In the payment memo, include only your order number. Do not include product names, research details, or any additional information.
Customers are responsible for sending payment to the exact account shown in the checkout instructions. Biohacker Labz is not responsible for payments sent to an incorrect username, telephone number, email address, or account.
Do not submit payment until you have received your order number and confirmed the payment instructions. Payment confirmation or screenshots may be requested when reasonably necessary to match a payment to an order.
For questions regarding shipping, delivery, or payment, contact:
Biohacker Labz
Email: [SUPPORT EMAIL]
Website: [WEBSITE URL]
Business hours: [BUSINESS HOURS]